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4964D Transforming Conflict 
Module Purpose
The
purpose of the module is to enable the participant to
develop and experience the use of communication skills
for nonviolence to transform conflict and to negotiate
with other people. This module is specifically designed
for experiential learning, i.e. learning through practical
activities in a group situation.
About this Module
The module is presented regularly in a number of different
TAFE NSW courses including 9591, 9591, 9593, and CGVE. It
is also presented in a number of Alternatives to Violence
Project (AVP) and Help Increase the Peace Program (HIPP)
workshops. For information about AVP or HIPP workshops or
about mentoring or coaching for delivery of this module
contact:
AVP(NSW)
PO Box 471
Turramurra NSW 2074
Ph/Fax: 02-9449-8415
Facilitator's
Guide
Complete
resources for the delivery of the module are contained in
a 200 page manual - 'Transforming Conflict, Facilitating
Nonviolence: a facilitator's guide' - which is available
from your local TAFE NSW College Bookshop or from:
Bridge
Bookshop
10 Grafton Street
Chippendale NSW 2008
Ph :
02-9211-1660 / Fax: 02-9211-1868
How to use these Resources
These resources will assist you in finding appropriate online
material to help broaden your understanding of the concepts involved
and prepare you for undertaking the module which can only be done in
a real-life group environment.
Learning
Outcomes
When you finish the module you should be able to:
- Outcome - Use community
building and self-affirmation skills.
- Outcome - Identify strategies
for conflict transformation and resolution.
- Outcome - Use a variety
of conflict transformation strategies.
- Outcome - Identify the
strategies of negotiation.
Activities
Activity
1
Look
at some of the activities on the
Ashland Recipes for Self-esteem
site.
Activity
2
Visit
Self-Evaluations
- Listening Skills and fill in your likely listening
responses to the scenarios provided.
Activity
3
Read
Assertive Communication
and then write down your own definitions of assertiveness
and aggressiveness.
Activity
4
Take
this online
Assertiveness
Test to find out how well you stand up for yourself
in various situations and with different kinds of people,
and whether you need to build up your assertiveness skills.
Activity
5
Read
about
The Language
of Assertiveness at this University of Buffalo
Counselling
Center site.
Activity
6
Read
about the Conflict
Resolution Center of Santa Cruz County. What benefits
can you see in having centres like this in your community?
Background
Reading
Conflict Resolution
Training Found to Curb School Violence
- A press release of The (US) National Association of
Social Workers (NASW), in Washington, DC dated March 23,
2001 which shows the success of a similar program to this
module in an American school where it was made compulsory
for all staff and students.
The Conflict Resolution Network Australia - This
website contains lists of resources produced by the Conflict
Resolution Network and some good basic notes on the skills
of Conflict Resolution. The
Fighting
Fair Guide is excellent.
The Alternatives to
Violence Project (USA)
- Outlines the philosophy and work of a world-wide organisation
which conducts conflict transformation workshops in schools,
the community and prisons.
Other Useful
Websites
The Institute of Management
Monthly Online Newsletter
- This site contains a number of easy to read articles
which put the skills learned in this module into a workplace
context. Some of the more useful articles include:
Conflict
Resolution,
Resolving
Interpersonal Conflicts at Work,
The Art of Listening,
Dealing
with Co-workers we Don't Like,
ISO
9000 - Fun Standard,
Humour at Work.
Last
updated:
23 August, 2006
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